Privacy Policy Overview
Your data privacy matters at xiraphentis.sbs florist
Introduction to Our Commitment
We respect your privacy and place great importance on protecting the personal information you entrust to us through our website and floral services in Malaysia.
This policy describes how we collect, use, store, and disclose your data to keep your details safe while providing you with the best service possible.
Information We Collect
We collect personal details you provide during orders and interactions, as well as some automatic usage data.
Personal Information Provided
- • Name and contact details for processing your orders
- • Delivery address for sending your bouquets
- • Preferences for personalized arrangements
- • Feedback or reviews you leave for our team
- • Any direct messages or correspondence
Information Collected Automatically
- • Device type, browser, and connection information
- • Pages visited and browsing actions
- • Cookies for site preferences and analytics
- • Time and date of access to our website
- • Referral sources to our online shop
How We Use Your Data
Personal and usage data are used to improve our services, fulfill your floral orders, and respond to your requests.
- • Process and deliver your orders securely
- • Improve our website and floral offerings
- • Communicate updates and relevant offers
- • Respond to inquiries and provide assistance
- • Collect customer feedback for service improvement
- • Comply with Malaysia’s regulations
- • Analyze trends and usage for quality assurance
Your Privacy: We protect your data with strict security measures and keep your information confidential. Your privacy is at the heart of everything we do.
How We Share Information
We do not sell your personal data. Information is shared only when needed for order fulfillment, regulatory compliance, or to trusted service providers.
Service Providers Involved
Couriers, payment partners, and web support teams may access your data strictly to complete your purchases and deliveries.
Legal Requirements
We may disclose information to comply with Malaysian law or government requests.
Anonymous Statistics Use
Aggregated, non-personal data is used to identify trends and improve services.
Your Data Rights
You have rights to access, amend, delete, or restrict your personal information, and to object to certain processing.
- • Request a copy of personal data held
- • Ask for your data to be corrected
- • Request deletion of your information
- • Obtain your data in a usable format
- • Object to the way data is processed
- • Request restriction of processing
To exercise your rights or if you have privacy concerns, please contact our team using the details provided on this policy page.
How We Protect Data
We use secure systems, regular reviews, encrypted storage, and restrict access to your data to authorized staff only.
Technical Security Measures
- • Up-to-date secure server infrastructure
- • SSL encryption for website communications
- • Routine security audits are performed
- • System monitoring for unauthorized activity
Organizational Safeguards
- • Staff training on data security and privacy
- • Internal access controls and logging
- • Formal privacy and data policies enforced
- • Vendor due diligence and confidentiality
Data Retention Policy
Your information is kept as long as needed for service provision, legal compliance, and aftercare support.
- • Kept for customer service and support needs
- • Not applicable—no instructional use
- • Stored to resolve current requests
- • Held in compliance with local laws
- • Only with opt-in consent from you
We periodically review data and delete what is no longer required.
International Transfers Policy
Personal data is primarily stored in Malaysia. When transferred, safeguards are used for adequate protection.
- • Contractual safeguards for non-Malaysian partners
- • Encryption during data transfer processes
- • Compliance with Malaysian regulations
- • Limited sharing for operational needs
Cookie Usage and Choices
Our site uses cookies for better navigation, improved experience, and essential website functionality.
Types of Cookies We Use
- • Enable core features of our website and ordering process
- • Help track usage and improve site reliability
- • Store preferences for customized experiences
- • Support features like language or location settings
You can manage cookie preferences through your browser’s privacy settings at any time.
Policy Updates and Notice
Privacy policy changes are posted on this website. We encourage you to review this page regularly.
- • Notice by updating the policy date
- • Banner or pop-up on main page
- • Direct email if required
- • Customer support notification if significant
Your continued use means acceptance of these changes.
Contact About Privacy
For privacy questions, use the details listed or our online contact form.
Xiraphentis
10100, Jalan Dr Lim Chwee Leong, George Town, Penang Malaysia
Phone: +60 7-528 2209
Email: content@xiraphentis.sbs
Policy last updated January 15, 2026
Effective from January 15, 2026