Terms and Conditions of Service
Welcome to xiraphentis.sbs, your florist for expertly crafted bouquets and floral arrangements. By using our services, you agree to the terms set out below, tailored to provide clarity, safety, and a positive experience for everyone.
Last updated January 7, 2026
Acceptance of the Terms
By accessing our website or placing orders, you acknowledge you have read, understood, and agree to be bound by these terms and all applicable local Malaysian laws. If you do not agree, please refrain from using our services.
Key Terms Defined
For clarity, the following definitions apply throughout our terms and conditions.
"Service" refers to all floral products, arrangements, deliveries, and related offerings provided by xiraphentis.sbs.
"User" means any person visiting or interacting with our website, making inquiries, or placing orders.
"Content" means text, images, design, and information on the site or shared with you by us.
"Agreement" encompasses these terms, our privacy policy, cookie policy, and any linked documents.
Service Usage Guidelines
Customers are expected to use the service respectfully and refrain from misuse, illegal activity, or unauthorized access attempts.
Eligibility
Our services are available only to individuals able to form legally binding contracts under Malaysian law. Orders placed by minors must be supervised by an adult.
You must be at least 18 to order independently.
Your Responsibilities
Users must ensure information provided is correct and actions comply with these terms.
Prohibited Activities
The following activities are not permitted on our website or through our service:
Intellectual Property Rights
All content, design, logos, and arrangements on xiraphentis.sbs are the property of Xiraphentis or our licensors. No copying, distribution, or reproduction is permitted without written consent. You may use the content solely for personal, non-commercial purposes.
User Content Guidelines
Users may submit reviews, feedback, or genuine inquiries. By submitting content, you agree not to infringe others’ rights or post harmful material.
Rights to User Content
By submitting any content, you grant xiraphentis.sbs a right to use, display, and share it in connection with our services, always in a respectful manner.
Privacy and Data
We protect your personal information according to our Privacy Policy. By using our services, you consent to these privacy terms and how your data is managed.
Read our policyLegal Disclaimer Notice
We provide accurate, up-to-date service details but do not make any warranty beyond legal requirements.
Caution Notice
Results may vary. Florals are nature-based and may differ slightly from images. Contact us for clarification if needed.
Service Limitations
Our liability is limited to what is legally required in Malaysia. We do not cover incidental damages or losses beyond floral product replacement or order value adjustments.
Indemnification
You agree to indemnify and hold Xiraphentis harmless from claims, losses, or damages resulting from your violation of these terms or misuse of our services.
Dispute Resolution & Law
For concerns or disputes, reach out to us promptly to seek resolution. If unresolved, legal remedies will follow Malaysian commercial regulations.
Arbitration
Binding arbitration may be pursued for unresolved disputes, following the process outlined by Malaysian authorities.
You waive the right to a court hearing except as locally permitted.
Online Dispute Resources
Additional support is available through the official Malaysian consumer protection body for online issues.
Contact consumer protection officeSeverability
If any term is deemed invalid, remaining terms continue in effect.
Complete Understanding
These terms, plus all referenced policies, form the full agreement between you and xiraphentis.sbs.
Governing Law Statement
This agreement is governed by Malaysian law, regardless of where users access our service.
Account Termination
We may suspend or terminate accounts for violations with notice. Users may also request account deactivation.
Policy Changes
We may modify these terms by posting updated versions and encourage users to check regularly for updates.
Contact For Legal Queries
Send questions or requests using our contact form or contact details given here.
Official Email: content@xiraphentis.sbs
Official Phone: +60 7-528 2209
Official Address: 10100, Jalan Dr Lim Chwee Leong, George Town, Penang Malaysia
Effective Date of Terms: Effective from January 7, 2026
Version: 2.0